FAQ
FREQUENTLY ASKED QUESTIONS
Q: How do I participate in a race?
A: Registration is through Webscorer.com and you can choose between a LIVE event or Virtual options.
Q: What is a Virtual race?
A: It's a race that you complete on your own, anywhere you like but also with other people in different locations. Some prefer to run alone and support a charity, while also earning a medal for themselves. It's great for small groups or remote areas, without many races to choose from! Treat it like a real race and get others to join you and it's a more fun!
Q: How does the Virtual race work?
- Sign up for a race to order your race packet. We mail it out as soon as everything is available!
- Set a date and pick a course to run/walk. It's all up to you!
- Record your finish time with a simple watch or running app on your phone.
- Celebrate your victory! Wear your medal with pride, you earned it!
- Report your finishing time with our Contact Us form or email Shawn@runyourraceaz.com.
- Share your story in the Facebook group or the Facebook event page for the race.
- Sign up for the next race and tell your friends about us on social media!
Q: Where do you post race photos?
A: Race photos are free and can be found in Albums on on our Facebook page and linked in Event pages.
Q: Are your races timed and where are the results posted?
A: Yes, we chip time our 5K races and post the results live on Webscorer.com.
Q: Do you have Age Group awards?
A: Yes for the live events, where finish times can be validated. 1st, 2nd and 3rd place is awarded in each age group. Missed awards are not mailed out, but you can pick it up at the next race you attend.
Q: What are your Age Group categories?
A: We use the following groups for both Males and Females: 09 & Under, 10-12, 13-17, 18-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-69, 70-74, 75 & Over. (Updated for 2025)
Q: Do you allow Change/Transfer/Refund requests?
A: All change requests must be received in writing (email Shawn@RunYourRaceAZ.com) before the race takes place or within 24 hours after, in emergencies. After that, your registration will be considered a donation to the charity. There are no refunds or exceptions.
Q: Do you support charities?
A: Yes, each month, we donate a portion of the proceeds, directly to the designated charity. We also announce major donations on our Facebook page and event pages.
Q: Do you need Volunteers?
A: Yes, we do! You may volunteer for any event by sending an email to Shawn@RunYourRaceAZ.com. Positions range from Event Setup, Check in/Registration, Water stations and Finish line Timing/Medals. Need volunteer hours, just ask!
Q: Do you ship Internationally or to Canada?
A: Yes, but shipping costs more, so we reserve the right to ask for extra postage through PayPal, depending on actual costs.
Q: Why am I getting Newsletters? I never signed up for them.
A: When you sign up for any race, we add you to the newsletters list. The first one we always send contains Race Day Info for the race you signed up for.
After that, we send two newsletters on average each month to keep everyone informed on upcoming races, important announcements like charity donations made or special offers. You may opt out anytime using the unsubscribe option.
Q: Why did I stop getting newsletters?
A: We keep a close eye on who is reading our newsletters. After we send you several that go unopened, we remove you from our list. We do not sell or purchase email lists ever!
Disclaimer: By signing up to run with us, you are automatically agreeing to run at your own risk! This includes both the local races offered by Run Your Race and virtual events that you complete on your own. Be alert, obey traffic laws and stay safe!
Please use the Contact Us form on the main page, if you have any other questions or feedback for us!